Help & FAQs
Happy Valley Ltd
Head Office: 520 Great South Road, Rosehill Papakura, Auckland, New Zealand
Contact: 0800 520 520
We aim to process all orders within 48 hours. Orders are processed on business days only (New Zealand Date & Time) Monday - Friday and during business hours (NZST 8am- 5pm).
Delivery timing (guidelines)
We pride ourselves on our integrity and providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated - if you are not happy with your product in any way we will replace it or refund your money.
Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days. If you wish to exchange your purchase for another product we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.
Please simply call or email us with a short note and we will forward you a returns authorization form to complete. All returns must be accompanied with this numbered returns authorization form.
You may cancel your order prior to your order being processed. Please be aware that orders are usually dispatched within 24 hours, if the order has already been processed your goods will be on their way. You can still return the goods for a full refund (the goods can not be opened and must be returned in the same condition we sent them) . We will refund the cost of your order to the credit card used to purchase the products. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days.
Great attention to detail is taken to ensure our products leave us in perfect condition. However should you experience any problems with your order please contact us firstname.lastname@example.org and we will do our utmost to put things right.
Unfortunately China does not allow NZ Honey through customs control so we do not ship orders to China.
Unfortunately Western Australia does not allow NZ Honey through the border so we can not accept orders from Western Australia.
Unfortunately Switzerland does not allow NZ Honey through the border so we can not accept orders from Switzerland.
Unfortunately Russia does not allow personal postage from NZ, we are unable to get parcels delivered to Russia.
Romania, Vietnam, Czech Republic
Unfortunately these countries do not allow NZ Honey through the border so we can not accept orders from these countries